Returns & Refunds Policy

We want you to feel confident shopping with us. If you’re not 100% satisfied with your purchase, we’re here to help with easy returns, exchanges, and fast refunds.

1) What Products Can Be Returned

Eligible

  • New, unused and unwashed items
  • In the original packaging with all tags/inserts
  • Defective or damaged items (photos required)

Not Eligible

  • Customized or personalized products unless defective or damaged
  • Gift cards

2) Return Timeframe

Returns and exchanges are accepted within 60 days of delivery.

Tip: If your item arrived damaged/incorrect, please contact us within 7 days of delivery so we can prioritize a replacement.

3) Item Condition Requirements

To qualify for a return, items must:

  • Be unused, unwashed, and unaltered
  • Be in the original packaging
  • Include all tags, accessories, or inserts
  • Include photos if reporting damage/defect

4) How to Start a Return

Email us at support@robelooks.com with:

  • Your order number
  • The item(s) you’d like to return or exchange
  • Reason for the return
  • Photos (required for damaged/incorrect items)

What happens next

  1. We review your request within 1 business day.
  2. If approved, U.S. customers receive a prepaid return label and instructions.
  3. Pack the item(s) securely and drop off with the specified carrier.
  4. We’ll confirm receipt and process your refund or exchange.

Prefer phone? Call us at +1 (786) 665-7184 (Mon–Fri, 8 AM – 6 PM CT).

5) Return Shipping Costs

  • U.S. returns: We provide a prepaid return label at no cost for eligible returns.
  • If the return is due to our error (damaged/incorrect item), we cover everything.
  • Please use our label; returns sent without authorization may be refused.

6) Refunds & Exchanges

Refunds

  • Issued to your original payment method (PayPal or card via PayPal).
  • Processed within 3–7 business days after we receive and inspect the return.
  • Original shipping fees (if any) are non-refundable unless the return is due to our error.

    Note: Standard shipping at RobeLooks is currently free.

Exchanges

  • Exchanges begin once your return is received and inspected.
  • If the requested item is out of stock, we’ll issue a refund instead.
  • Need a different size? Mention the new size in your email so we can reserve it when available.

7) Shipping Restrictions & Notes

  • Service currently limited to U.S. orders.
  • Please ensure your address is complete (apt/suite, valid ZIP) to avoid delays.
  • If your order contains items made in different facilities, your return may require separate labels—we’ll guide you.

8) Lost or Damaged Returns (in Transit)

  • Returns shipped with our prepaid label are covered by the carrier’s liability; we’ll handle the claim.
  • If you ship a return without our label, you are responsible for the parcel until it reaches our facility.

9) Restocking Fees

  • No restocking fees. Ever.

10) Policy Updates

We may update this policy from time to time. Please review the latest version on this page before initiating a return.

Contact Information

Email: support@robelooks.com
Phone: +1 (786) 665-7184
Hours: Mon–Fri, 8:00 AM – 6:00 PM (Central Time)
Typical response time: within 1 business day

Return Address (when authorized):
RobeLooks — Returns (Operated by KIMBERLYRB LLC)
40 Boylston St, Boston, MA 02116, USA

Please do not ship returns without contacting us first. We’ll confirm the correct return hub and provide a prepaid label.