Returns & Exchange Policy

At Robelooks, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help with a clear and fair return process.

Eligibility for Returns & Exchanges

Items must be unused, unwashed, and in the original packaging.
Requests must be made within 60 days of delivery.
Proof of purchase (order number or receipt) is required.
Customized or personalized items may only be returned if defective or damaged.

How to Request a Return or Exchange

Contact our support team at support@robelooks.com with your order number and photos (if applicable).
We will review your request within 1 business day.
Approved returns will receive a prepaid return shipping label (for U.S. customers).
Ship the item(s) back to our fulfillment center using the provided label.

Prefer phone support? Call us at +1 786 665-7184 (Mon–Fri, 8 AM – 6 PM CT).

Refunds

Refunds will be issued to your original payment method (PayPal or card via PayPal).
Processing time: 3–7 business days after we receive and inspect the returned item(s).
Shipping fees are non-refundable, unless the return is due to our error or a defective product.

Exchanges

Exchanges are processed once the returned item is received and inspected.
If the requested replacement item is out of stock, we will issue a refund instead.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately with photos. We will send a replacement at no additional cost.

Store Information

RobeLooks (Operated by KIMBERLYRB LLC)
📍 HQ: 1012 Marquez Pl, Ste 106-B, Santa Fe, NM 87505, USA
📍 Fulfillment & Returns: 40 Boylston St, Boston, MA 02116, USA
📧 Email: support@robelooks.com
📞 Phone: +1 (786) 665-7184
🕒 Business Hours: Monday–Friday, 8:00 AM – 6:00 PM CT
⏱ Customer Service Response Time: Within 1 business day