Return & Exchange Policy
We want you to love what you wear. If you’re not 100% satisfied with your purchase from Robe Looks, we offer a simple and worry-free return and exchange policy.
Free 30-Day Returns
You can return any item within 30 days of delivery – completely free of charge. Items must be unworn, unwashed, and in their original condition with tags (if applicable).
Exchanges
Need a different size, design, or replacement? We’re happy to offer free exchanges within 30 days. Just let us know what you’d like to swap and we’ll take care of the rest.
Refunds
Once your return is received and inspected, we’ll issue a full refund to your original payment method. Please allow 5–7 business days for the refund to appear on your account after processing.
How to Start a Return
To begin a return or exchange, please contact our support team at support@robelooks.com or visit our Contact Us page. We’ll provide a prepaid return label and clear instructions.
Exceptions
- Customized or final sale items may not be eligible for return unless defective or damaged.
- If an item arrives damaged or with a print error, please contact us immediately with a photo – we’ll make it right.
Store Information
- Store name: Robe Looks
- Address: 40 Boylston St, Boston, MA 02116, USA
- Email: support@robelooks.com
- Working hours: Monday to Friday, 8 AM to 6 PM (LA time)
- Responding time: Within 1 business day
- Contact page: https://robelooks.com/contact-us