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Frequently Asked Questions (FAQ) — RobeLooks

1) What kind of products do you sell?

RobeLooks specializes in fan-made print-on-demand apparel for American football enthusiasts, including:

  • T-Shirts (printed in the U.S.)
  • Hawaiian Shirts
  • Hoodies (including All-Over-Print styles)
  • Ugly Sweaters
  • Baseball Jerseys
  • AOP Sweatshirts

We are not affiliated with or licensed by the NFL or any team. All designs are created by independent artists as fan tributes.

2) Where are your products made?

  • 2D apparel (T-Shirts) — Printed in the United States.
  • 3D/AOP apparel (Ugly Sweater, AOP T-Shirt, AOP Hoodie, Baseball Jersey, AOP Sweatshirt, Hawaiian Shirt) — Printed in Asia through vetted production partners.

3) How long will it take to get my order?

Order cut-off: 2:00 PM CT (orders placed after this process the next business day).

Production & Transit Estimates (business days):

Product Type Handling Time Transit Time Total (Approx.)
T-Shirt (US) 1–2 days 4–7 days 5–9 days
3D/AOP Apparel (Asia) 3–5 days 10–12 days 13–17 days

Business days = Monday–Friday, excluding U.S. holidays.

4) How much is shipping?

Free shipping on all U.S. orders — no minimum purchase required.

5) Do you ship internationally?

Currently, we only offer standard shipping within the United States.

6) How do I track my order?

Once shipped, you’ll receive an email with a tracking link.
You can also visit our Track Your Order page anytime.

7) What’s your return policy?

We offer a 60-day free return policy on all items.
To start a return:

  1. Email support@robelooks.com with your order number.
  2. We’ll send you a prepaid return label.
  3. Drop the package off with the listed carrier.

See full details in our Return & Refund Policy.

8) What payment methods do you accept?

We accept payments exclusively via PayPal, including:

  • PayPal balance
  • Linked bank account
  • Major credit/debit cards (Visa, Mastercard, AmEx, Discover) via PayPal checkout
    You can check out as a PayPal guest in most regions.

9) Are your products officially licensed?

No. Our designs are original, fan-inspired artworks created by independent designers. They are not official team merchandise.

10) Can I change or cancel my order?

Yes, if you contact us within 12 hours of placing your order. Once production starts, changes/cancellations may not be possible.

11) How can I contact customer service?

12) Where can I read your store policies?

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