Frequently Asked Questions (FAQ)
Have questions? We’ve got answers! Below are the most common questions our customers ask. If you still need help, feel free to contact us.
🛒 Orders
How do I place an order?
Just browse our collection, select your size and design, and click “Add to Cart.” Once you’re ready, go to checkout and complete your purchase securely with PayPal.
Can I cancel or change my order?
If your order hasn’t entered production yet (usually within the first 6 hours), we may be able to cancel or adjust it. Contact us as soon as possible at support@robelooks.com.
🚚 Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders within the U.S.
How long does delivery take?
Our handling time is 2–4 business days, and shipping typically takes 9–12 business days. You’ll receive a tracking link by email once your order ships.
📦 Returns & Exchanges
What’s your return policy?
We offer free 30-day returns on all eligible items. Products must be in original condition. Visit our Return Policy page for more details.
Can I exchange my item?
Yes! If you need a different size or want to swap for a different item, contact us within 30 days. We’ll send you a prepaid label and make the exchange easy.
💳 Payment
What payment methods do you accept?
We currently accept PayPal for all transactions. You can pay with your PayPal balance or any major debit/credit card.
Is it safe to order from your site?
Absolutely. Our website is SSL-secured, and all payments are processed through PayPal, which offers buyer protection and secure transactions.
📨 Need More Help?
If your question isn’t listed here, reach out to our support team via email or the Contact Us page. We respond within 1 business day.
Store Information
- Store name: Robe Looks
- Address: 40 Boylston St, Boston, MA 02116, USA
- Email: support@robelooks.com
- Working hours: Monday to Friday, 8 AM to 6 PM (LA time)
- Responding time: Within 1 business day
- Contact page: https://robelooks.com/contact-us