Track Your Order
Check your order status anytime using the form below. You’ll see the latest updates from our system and your carrier as soon as they’re available.
How Order Tracking Works
- Processing → Printing
We make items after you order to keep quality high and reduce waste. - Shipped
You’ll receive an email with a tracking link as soon as your label is created. - In Transit → Delivered
Carrier scans will update your tracking page automatically.
Typical Timelines (U.S. addresses)
| Product group | Handling time | Transit time |
|---|---|---|
| 2D apparel – T-Shirt | 1–2 business days | 4–7 business days |
| 3D / All-Over-Print (Ugly Sweater, AOP T-Shirt, AOP Hoodie, Baseball Jersey, AOP Sweatshirt, Hawaiian Shirt) | 3–5 business days | 10–12 business days |
Heads-up: During peak seasons (Nov–Dec) carriers and production may add 1–3 business days. Tracking numbers can take up to 24–48 hours to activate after you receive them.
FAQs
Tracking says “Not Found.” What now?
This usually means the label was just created. Check back in 24–48 hours for the first scan.
Can I change my address after ordering?
If your order hasn’t shipped yet, contact us ASAP (details below). Shipped orders can’t be re-routed.
Why is one item delivered but not the other?
Different items or sizes may ship in separate packages with separate tracking numbers.
What if my package is late or shows “Delivered” but I don’t have it?
- Check with household members and neighbors.
- Look for carrier notes (porch, mailbox, leasing office).
- If still missing after 48 hours, contact us and we’ll help investigate.
Need Help?
Email: support@robelooks.com
Phone: +1 (786) 665-7184
Hours: Mon–Fri, 8:00 AM – 6:00 PM (Central Time)
Typical response time: within one U.S. business day
Business Identity
Robelooks
Owned & Operated By: KIMBERLYRB LLC
Headquarters: 1012 Marquez Pl, Ste 106-B, Santa Fe, NM 87505, USA
Fulfillment & Returns Hub: 40 Boylston St, Boston, MA 02116, USA