Privacy Policy — RobeLooks

Last updated: August 2025

RobeLooks (“we,” “us,” or “our”) operates robelooks.com and sells print-on-demand apparel. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the choices you have.

1) Who we are

Brand: RobeLooks
Owner/Operator: KIMBERLYRB LLC
Business Address: 1012 Marquez Pl, Ste 106-B, Santa Fe, NM 87505, USA
Fulfillment & Returns: 40 Boylston St, Boston, MA 02116, USA
Email: support@robelooks.com
Phone: +1 (786) 665-7184
Support hours: Mon–Fri, 8 AM–6 PM (Central Time)

2) What this policy covers

This policy applies to data collected on robelooks.com, our order/checkout flow, customer support, and marketing channels we control. It does not cover third-party sites we don’t control.

3) Information we collect

You provide:

  • Contact details (name, email, phone, shipping/billing address).
  • Order information (items, sizes, customization notes).
  • Payment details (processed by PayPal; we do not store full card numbers).
  • Messages you send us (support emails/forms) and product reviews.

Collected automatically:

  • Device/usage data: IP address, browser, pages viewed, time on page, referrer.
  • Cookies or similar technologies for sign-in, cart, analytics, and ads measurement.

From partners (when needed):

  • Delivery updates from carriers (USPS/UPS/FedEx, etc.).
  • Fraud-prevention signals from payment providers.

4) How we use your information

  • Fulfill your order (process payments, print items, ship, provide tracking).
  • Customer support (answer questions, manage returns/exchanges).
  • Improve our store (debugging, analytics, A/B testing).
  • Marketing (with consent or where permitted)—e.g., email offers; you can unsubscribe anytime.
  • Security & fraud prevention and to comply with legal obligations (tax, accounting).

5) Payment processing

All payments are processed by PayPal. When you pay, certain data is shared with PayPal to complete the transaction and screen for fraud. Your card details are handled by PayPal and are not stored on our servers.

6) Cookies & tracking

We use:

  • Essential cookies – required for cart, checkout, and account login.
  • Analytics cookies – to understand site usage and improve performance.
  • Advertising/retargeting pixels – to measure campaigns and show relevant ads.

You can control cookies via your browser settings. Blocking some cookies may impact site features.

7) Sharing your information

We do not sell your personal information. We share it only with:

  • Service providers (ecommerce/hosting platform, printers/fulfillment partners, carriers, email & customer-support tools, analytics/advertising vendors) under contracts that restrict their use of your data.
  • Payment processor (PayPal).
  • Law enforcement/authorities when required by law or to protect our rights.

8) Data retention

  • Order records: kept at least 7 years (tax & accounting).
  • Support emails/chats: typically 2 years after last interaction.
  • Marketing data: until you unsubscribe or request deletion, or after a period of inactivity.

9) Your privacy choices & rights

Email marketing: every marketing email includes an Unsubscribe link.
Cookies/ads: adjust browser settings or opt out of interest-based ads via platform settings.
Access/Correct/Delete: email support@robelooks.com with your request. We will verify your identity before acting.

California residents (CCPA/CPRA)

You have the right to request access, deletion, and to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising. We don’t “sell” data in the traditional sense, but you can exercise your rights here:

Do Not Sell/Share My Personal Information

We will verify and respond per California law.

EU/UK residents (GDPR)

Where GDPR applies, our legal bases include contract (order fulfillment), legitimate interests (site security, analytics), legal obligation (tax), and consent (marketing cookies/emails where required). You may have rights to access, rectify, erase, restrict, object, and data portability.

10) Security

We use HTTPS, access controls, and industry-standard safeguards. No internet transmission is 100% secure, but we work to protect your information.

11) Children’s privacy

Our site is not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.

12) International transfers

If we transfer your data outside your country (e.g., to U.S.-based systems or vetted partners in other regions for production/shipping), we rely on appropriate safeguards consistent with applicable law.

Our site may link to external websites. We are not responsible for their privacy practices—please review their policies.

14) Changes to this policy

We may update this policy from time to time. We’ll post the new date at the top and, when required, notify you by email or site notice.

15) Contact us

Questions or requests about your privacy?

RobeLooks / KIMBERLYRB LLC
1012 Marquez Pl, Ste 106-B, Santa Fe, NM 87505, USA
Email: support@robelooks.com
Phone: +1 (786) 665-7184
Hours: Mon–Fri, 8 AM–6 PM (Central Time)