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Return Policy

We hope you love your order – but just in case something isn’t quite right, we’ve made it easy to make a return. If you are not satisfied with your purchase, return it to us for a refund, subject to the following terms. We do not accept returns without a receipt, invoice, or order confirmation. All merchandise must be accompanied with a ROBE Looks tag that must stay attached in order to return the item.

Please follow the instructions below to start the return process

    • A written return request must be filed by email to info@robelooks.com within 7 business days of delivery. Please provide your order number and reason for return in the email 
    • Upon submitting your return request, you will receive a return label via email. For returns, a fee of $25 will be deducted from your refund 
    • All items must be returned within 5 business days of receiving the return label from our team. Please request a receipt as proof that the package has been scanned when dropping off at the shipping carrier ROBE Looks is not responsible for packages that do not produce the proper scanned credentials
    • Upon receipt of the return, you will receive a refund to your original payment method, regardless of reason, within 10-15 business days
    • We currently cannot process international returns. Please be advised if any international package is returned to sender, the client will be responsible for all incurred fees
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